Frequently Asked Questions

We have a range of services and pricing depending on your experience, qualifications, and the type of project you are working on. Call us on 0333 577 9292 or complete the contact form to find out more.

No. You buy the equipment and materials from your preferred supplier, at the best price to you. We will provide you with a quote just for the heat pump MCS umbrella service you need.

Allow 2-3 hours on site to complete the pre and post installation forms via your phone.

No. You are responsible for the installation and commissioning of the heat pump and heating system for your customer, in the same way as you would for a boiler. Most heat pump manufacturers provide additional on-site commissioning services if you need this.

You need to be a competent heating installer with recognised plumbing and heating industry qualifications and a minimum £2m public liability insurance. We recommend that you complete the appropriate manufacturer training for the heat pump systems you are installing.

Yes. We have customers that like having the MCS accreditation but still want us to deal with the paperwork.

Yes. We provide designs using our MCS-D certification for customers that only have MCS-I certification. Call us on 0333 577 9292 or complete the contact form to find out more.

The Boiler Upgrade Scheme (BUS) provides £7,500 capital grants to support the installation of a heat pump for eligible domestic new build, renovations, existing homes, and non-domestic buildings in England and Wales.

The Home Energy Scotland Grant and Loan Scheme provides £7,500 capital grants and an optional interest free loan up to £7,5000 to support the installation of a heat pump by homeowners in Scotland.

MCS standards require a CIBSE room by room heat loss calculation completed to BS EN 12831-1:2017. This calculates heat loss at a room not level (not building level) and is the only way to confirm the heat pump capacity and required heat emitter flow temperature for the system. We provide this indemnified calculation as part of our service.

We provide an MCS compliant cylinder volume recommendation to BS6700, together with reheat time. You should agree all hot water requirements with your customer prior to installation.

A System Performance Estimate (SPE) provides the customer with expected running costs and performance metrics for their heat pump system based on the design parameters.

No. You should confirm your all mechanical and electrical schematics and pipe sizing with your supplier and manufacturer technical team.

The District Network Operator (DNO) provides the main electricity supply to the building. It is a regulatory requirement that all heat pumps are approved for connection. We complete the DNO Approval request as part of our service to be able to complete MCS certification of your heat pump installation.

Probably. Unless the specific heat pump unit you are installing was included in the new supply request, you still need DNO Approval. Give us the connection quote/application number so we can request DNO Approval for the heat pump.

We have no control over how long the DNO will take to assess and approve. Standard guidance is up to 10 working days where there are no issues. If they need to make a site visit and upgrade, this can take a lot longer.

This is where you can demonstrate a maximum demand no of more than 60A via a whole house load assessment by you or an electrician. This is very unlikely for any modern home, so we submit a DNO Approval request before all installations as standard.

The Meter Point Administration Number (MPAN) is the connection reference number for the existing supply. Find this on the customer's electricity bill.

MCS standards require the ability to meter the electrical consumption of the heat pump and associated immersion heaters. You will need to install a suitable inline electricity meter on all power supplies unless the heat pump is able to provide its own metering.

The Microgeneration Certification Scheme (MCS) is the UK quality standard for heat pumps (and other renewable technologies such as solar PV).

This is the Installer standard for heat pump installations.

This is the Design standard for heat pump design.

This is the heat pump product standards. You must use an MCS certified heat pump product for us to MCS certify your installation.

It is a simpler way for plumbing and heating installers, to achieve MCS certification for your installs, without, the time, paperwork, and cost of getting and then maintaining your own MCS certification.

Our Heat Pump Go MCS umbrella service does not provide any direct training or support for installers wanting to get their own MCS certification. Contact MCS directly if you want to this. You may decide to get your own MCS certification in the future, but for most plumbing and heating installers, this provides a simpler option.

We help you gain experience by sharing our 20 years of heat pump installation experience and supporting you through the heat pump umbrella service we provide to you.

No. Contact your preferred manufacturer who will be able to offer low cost or free training online or at their training centre.

No. There are Level 3 NVQ MCS approved training courses that meet competency requirements from BPEC, City & Guilds, EAL, LCL, NICEIC, OFTEC and ProQual available from most local training colleges and providers. Many heat pump manufacturers provide these courses themselves.

In our experience, a Level 3 NVQ Low Temperature heating and hot water systems course more useful in understanding and calculating pipe sizing and system flow, which is critical for heat pump installations.