Privacy Policy

This policy explains how Heat Pump Go collects, uses, and protects your personal data.

Who we are

Heat Pump Go provides MCS certification services for heat pump installations.

Registered address: Exeter Science Park, 6 Babbage Way, Clyst Honiton, Exeter, EX5 2FN.

Contact: mcs@heatpumpgo.co.uk | 0333 577 9292.

What personal data we collect

We collect the information you provide when you contact us or submit a form, including:

  • Name
  • Email address
  • Phone number
  • Message or enquiry details
  • Business details (if provided)

How we use your data

We use your information to:

  • Respond to enquiries and provide services
  • Manage your enquiry and project communications
  • Arrange MCS design and certification support
  • Meet legal and regulatory requirements

Lawful basis for processing

We process your data under the following lawful bases:

  • Legitimate interests (to respond to enquiries and manage business communications)
  • Contract (to deliver services you request)
  • Legal obligation (where required by law)

CRM (Pipedrive)

Contact form submissions are sent directly to our secure CRM, Pipedrive. We do not store enquiry data in the website database. Pipedrive acts as our data processor and processes data under GDPR-compliant terms.

Cookies and analytics

We do not currently use cookies for marketing or advertising. Essential cookies may be used to ensure the site functions correctly. If this changes, we will update this policy.

Who we share your data with

We do not sell or rent your data. We only share data with trusted service providers where needed to deliver services (for example, our CRM platform Pipedrive).

How long we retain your data

We keep enquiry data only as long as needed to manage your enquiry, provide services, and meet legal obligations.

Your rights

You have the right to:

  • Access your data
  • Correct your data
  • Request deletion
  • Restrict or object to processing
  • Request data portability

To exercise these rights, contact us at mcs@heatpumpgo.co.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always appear on this page.